I just had an excellent experience with customer service at Kraft Canada. I called because I’d purchased Christie brand Chunks Ahoy Triple Chocolate cookies, and I wanted to make sure they’re safe for my son, who’s allergic to peanuts and tree nuts. I was told that Christie is the Canadian brand name, and Nabisco is the U.S. brand name.
I was concerned about the safety of the product for a couple of reasons: While the ingredient list didn’t state any nuts in the product, there wasn’t a “may contain” warning for any allergens on the package. I know that these warnings are voluntary, and I get comfort seeing trace amount warnings, since it tells me that if nuts were in the facility, they’d be disclosed. The absence of any warnings had left a question in my mind.
In addition, when I visited the kraftcanada.com website, I searched allergy and peanut allergy, but I could not call up any helpful information. Finally, when I went to the cookie product page, I saw that there are also almond Chunks Ahoy, pecan Chunks Ahoy, and macadamia nut Chunks Ahoy. I only discovered this while I was on hold waiting for customer service. Click here to view the link to the cookie page.
My son will be happy when I tell him he can eat the cookies: The company policy is to disclose any risk of cross-contamination. If there were a risk of exposure to peanuts or tree nuts (or any of the other priority allergens), a warning would be printed on the package. I asked if the almond, pecan, and macadamia nut cookies are made in a separate facility, and in fact, they’ve been discontinued.
It was a pleasure to have all my questions answered with one quick call. It’s also a pleasure to have a safe brand I can rely upon for allergy safety.
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